Cancellation instructions for Roku

Peter -

You can cancel your subscription through your Roku account, Roku device and Stingray Qello’s website. To do that, follow the steps:

From the Roku device you purchased your subscription on:

  1.  Browse "My Channels" and highlight the Stingray Qello channel.
  2.  Press the options (“*”) button on your remote control.
  3.  Select "manage subscription" from the options menu.
  4.  Select "cancel subscription".

On the Web using your Roku Account:

  1.  Sign in to your Roku account at https://owner.roku.com
  2.  Click on "Manage Your Subscriptions".
  3. From the My Subscriptions page, click the "Unsubscribe" button next to Stingray Qello monthly subscription.

On the Web using your Stingray Qello Account:

  1.  Sign into your Stingray Qello account at https://qello.com/
  2.  Then cancel your current subscription at https://qello.com/account

 

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