Cancellation instructions for Android TV and Android devices (phones & tablets)

Bridget -

You can cancel your subscription through your Google Account, or through Google Play store. To cancel, follow the steps:

On the Web:

1.Go to https://payments.google.com and sign in with the Google account that you purchased the subscription with (in most cases, this is the Google account registered to your Android device).

2.Click on "Subscriptions and Services" on the left navigation panel.

3.You will see a list of all Google Subscriptions and Services. Locate your Qello Subscription Purchase, and click “Manage”

4.Click on "Cancel subscription."

5.If you don’t see this option, you’ll have to cancel through the subscription provider.

6.A pop-up window will ask for a confirmation on the subscription cancellation. After that, your subscription will be cancelled.

On the Android device you purchased the subscription with:

1.Open the Google Play application and navigate to the Qello application download page.

  1. Click on “Manage Subscriptions”

3.At the top you will see information about your current subscription with an option to cancel.

4.Select the "cancel" button to cancel your subscription.

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